Smart Mobility Solutions

Privacy Statement

This policy explains how 1Help handles support-related data on 1help.app and in the 1Help apps. It matches the link used inside the app so users always land on the same policy page.

What we collect

Connection metadata needed to operate the support service, such as client identifiers, timestamps, session state, and the IP address used for a connection.
Device and app information such as operating system, app build, browser details, and diagnostic information used to keep the service working.
Support content that you or your organization choose to send, including device names, notes, and session records.
Operational logs used to secure the platform, detect abuse, and debug service issues.

How we use it

To provide remote support access and manage live sessions.
To maintain account, device, and connection visibility for authorized administrators.
To enforce access rules, including trusted-region and IP controls configured by the service operator.
To protect the service, investigate security events, and troubleshoot crashes or failed connections.

Data sharing

We do not sell support data.
We only share information when needed to operate the service, comply with law, or respond to authorized requests.
Customer deployments may store their own operational data on their own 1Help server instance, in which case that organization controls the data on its server.
We may use service providers for hosting, delivery, or diagnostics, but only to run the 1Help service.

Retention and security

We keep data only as long as needed to operate the service, provide support, satisfy legal obligations, or resolve incidents.
We use reasonable technical and organizational safeguards to protect the service and the data processed by it.
No system is perfectly secure, so we encourage administrators to keep access credentials private and protect self-hosted servers appropriately.

Your choices

If you are a user of a customer-managed deployment, your organization may control access, retention, and deletion for the data stored on its server.
You can stop using the service at any time. Deleting the app does not necessarily remove data already stored by your organization or by the service operator.
For privacy requests, contact the service operator using the support details below.

Children

1Help is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Contact

Questions about this policy can be directed through the 1Help site or by email at support@1help.app.